Wealthbuddy

Your Rights

Under the Nigerian Data Protection Regulation (NDPR), you have several rights about your personal data. This policy has been designed to uphold your rights where we act as a data processor:

Right of access - you have the right to request a copy of the information that we hold about you.
Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten - in certain circumstances you can ask for the data we hold about to be erased from our record.
Right to restriction of processing - where certain conditions apply to have a right to restrict the processing.
Right of portability - you have the right to have the data we hold about you transferred to another organization.
Right to object - you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling - you also have the right not to be subject to automated processing or profiling.
Right to judicial review - if we refuse your request under rights of access, we will provide you with a reason to why. You have the right to complain as detailed below.

Your right to complain

If you wish to make a complaint about how your personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our in-house data officer or with the supervisory authority.

If we are unable to help, or you are not satisfied with our response, you also have the right to lodge a complaint with the National Information Technology Development Agency (NITDA). NITDA can be contacted:

By post – No 28, Port Harcourt Crescent, Off Gimbiya Street, P.M.B 564, Area 11 Garki, Abuja, Nigeria.

By telephone – 08168401851 Via its website – nitda.gov.ng

We would, however, appreciate the chance to deal with your concerns before you approach NITDA, so please contact us in the first instance. What data do we collect from you?

By expressing an interest in our services, visiting our websites or registering to use our service, we may collect personal information from you:

Contact information such as name, company name, address, phone number and email address.
Financial information such as billing name, billing address and credit/debit card details.
System information, such as IP Address, browser type and version, and operating system relating to information gathering tools such as cookies.
Other information such as the number of people within your organization using our service.

How we use your data

The data we collect is used to educate and inform customers about our product and to improve our service. We may also collect personal information about our prospective and existing customers, employees, vendors, and service providers. The information collected is used to provide services to our customers. These may include but not limited to any of the following:

Processing service requests
Negotiating contracts
Handling orders
Processing payments
Promotional offers and marketing
Providing customer support
Managing customer relationships
Developing and improving our services
Compliance with governmental, legislative and regulatory bodies, and investigating complaints about the use of our services

We ensure that we only process data in the interests of our company in conducting and managing our business to enable us to give customers the best service/products and secure experiences. This is known as “Legitimate Interests”. We will only ever send you communications that we feel are relevant to you. We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. When processing your personal information for our legitimate interests, we consider and balance any potential impact on you – both positive and negative and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. As such, we will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law. If you have any objection to our data processing by legitimate interests, please see ‘your rights’ section at the start of this policy.

Storing and sharing your information.

SUB-PROCESSORS

In summary, a sub-processor is a third-party company engaged by us to assist with data processing.

We set a high standard in selecting sub-processors to ensure that they are secure, maintain strict privacy policies and adhere to confidentiality practices in processing data.

We may share your data with these companies to provide services on both our and your behalf. These service providers, under contractual obligations, will use your personal information only as necessary to provide the requested services to us. We will not sell, rent, or trade any information with third parties for promotional or marketing purposes.

The use of our service requires the sharing of data with sub-processors which are subject to rigorous privacy statements. To use our service, you must agree with our use of sub-processors.

BILLING

We use a third-party service provider to process orders. These third-party services are not permitted to store, retain, or use any billing information provided by us.

DISCLOSURE

If required by law or if disclosure is necessary to protect our rights and/or to comply with judicial proceedings, court order, or legal process, we reserve the right to disclose any relevant information.

Communication

When you provide information through one of our webforms or other avenues, we might provide you with further information about our services. You can manage your subscription preferences at any time and unsubscribe from this information. Should you request information from us, we will use the data you provide to process this request. For example, by completing our ‘Access request form’, we will get a better understanding of your requirements. We may use information you provided to contact you to further discuss your interest in our services and to send you information regarding us and our affiliates. We will only process the information you provide on the grounds of legitimately meeting your requirements. To consistently provide an expected level of service, we may also use information collected to update, expand and analyse our records to create a more befitting service for you. For further enquiries about receiving marketing communications, contact us.

Keeping your data up-to-date

We may retain your information for a period consistent with the original reason it was collected. Upon entering into an agreement with us, we reserve the right to store and use your information.

Upon termination of the agreement, we would keep your information for required legal reasons.

As a customer, you have the right to request to review, correct, delete or otherwise modify any of the personal information you may have previously provided to us, at any time. As a user of our product, you may generally update information wherever necessary. To update your billing information or terminate your agreement with us, you can contact us.

For other requests: erasure, access, portability, rectification, and objection, your requests will be addressed within thirty (30) days.

Security

As part of delivering optimum service to our customers, we take extra security measures to maintain your data in a secure and organised manner. Only authorised employees from our organization can access, alter, disclose and destroy personal data, when required. In addition, these employees only act within the scope of their authority and are trained to prevent any errors or omissions. We also carry out ongoing security monitoring exercises to ensure that our systems are updated and adopt appropriate industry data collection, storage, and processing practices. Physical security measures are in place to protect against unauthorized access, alteration, disclosure of personal information, username, password, transaction information and data stored in your user account. Access to your name and address is restricted to our employees who need to know such information in connection with delivering our services to you and are bound by legal confidential obligations. We reserve the right to change this privacy policy. All enquiries about this privacy policy should be directed to [email protected]

Effective: April 2021

Head Office - Lagos

Port Harcourt Branch

Abuja Branch